1. Provider

Pryme Marketing UG (haftungsbeschränkt)
Am Winterhafen 24
55131 Mainz, Germany
E-Mail: brrr@chillneck.shop
Website: www.chillneck.shop

2. Scope of Application

These General Terms and Conditions apply to all orders placed in the online shop at www.chillneck.shop by consumers within the meaning of § 13 BGB (German Civil Code). Deviating conditions do not apply. The contract language is German. In the case of differing translations, only the German version shall apply.

3. Conclusion of Contract

The presentation of the products does not constitute a legally binding offer. By submitting the order, you place a binding purchase offer. The contract is concluded as soon as we confirm dispatch or dispatch the goods. We reserve the right to cancel orders in the event of obvious pricing errors.

4. Prices and Payment

All prices are in Euro, include statutory value-added tax, plus shipping costs.

Payment options: PayPal, credit card, SEPA direct debit, Apple Pay, Google Pay, and Klarna (Sofort, invoice, installment purchase).

Invoices are provided exclusively digitally via email. There is no entitlement to specific payment methods.

5. Delivery & Shipping Costs

Delivery is carried out by DHL (Germany) or Correos (Spain). Delivery time is usually 1–2 weeks from dispatch confirmation.

Shipping costs depend on the country of delivery and are displayed during the ordering process. Deliveries are currently made to Germany and Spain, later to other EU countries.

In case of refusal of acceptance or incorrect delivery address, return costs may be charged to the customer.

6. Retention of Title

The delivered goods remain our property until full payment has been made.

7. Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days. All information regarding this – including the return address, deadlines, and a sample form – can be found under Right of Withdrawal. The customer bears the costs of the return.

8. Defects & Damaged Goods

Please check your order immediately upon receipt. In case of visible defects or transport damage, contact us within 3 days with a short description and meaningful photos at brrr@chillneck.shop.

9. Safety Instructions & Liability

Our products are intended exclusively for external use in the neck area.

• They must not be opened, consumed, or used for any purpose other than intended.
• Not suitable for children under 3 years – choking and suffocation hazard.
• Do not expose to flames, sharp objects, or extreme temperatures.
• Once it has gone soft (PCM liquid), do not expose it to prolonged direct sun or intense heat, as the material can leak out in this case. Instead, place it somewhere cooler or recharge it.
• We assume no liability for improper use.

10. Warranty

The statutory warranty rights apply. There is no further guarantee.

11. Customer Account & Newsletter

The creation of a customer account is voluntary. The newsletter is only sent after explicit consent using the double opt-in procedure. Unsubscription is possible at any time via the unsubscribe link in every email.

12. Data Protection & Cookies

We process personal data exclusively within the framework of applicable data protection laws. All information can be found in our Privacy Policy and our Cookie Policy. For analysis and optimization, we use, among others, Shopify Analytics, Meta-Pixel, and TikTok-Pixel. Consent to cookie usage is obtained via our cookie banner.

13. Applicable Law & Jurisdiction

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Mainz, as far as legally permissible.

14. Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Contact

Pryme Marketing UG (haftungsbeschränkt)
Am Winterhafen 24, 55131 Mainz
E-Mail: brrr@chillneck.shop