Everything you want to know.
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Frequently Asked Questions.
How long does the cooling really last?
Depending on the outside temperature and activity, between 90 minutes and over 2 hours of constant, gentle cooling. Afterwards, simply "recharge".
How do I charge the ChillNeck?
Standard: ~15 Min in the fridge, ~8 Min in the freezer or ~30 Min in cold water, until the material is firm again. But without a fridge, a shaded spot below 26 °C is enough too — then it recharges on its own. So unlike cheap rings at 10–18 °C, you don't necessarily need a freezer.
What size fits me?
Small (S) for neck sizes under 32 cm, Regular (M) (bestseller) for 32–40 cm, Large (L) above. If in doubt, our 30-second size finder can help.
Is the PCM material really safe?
Yes. CE certified, RoHS compliant, plasticizer-free. The PCM is completely enclosed within the robust outer casing.
Won't I freeze in that?
No. Unlike ice packs, PCM releases heat gently and evenly – you feel pleasant coolness, not a chill.
How do I clean it?
Wipe with lukewarm water and mild soap. Do not machine wash.
How long does the ChillNeck last in total?
Designed for up to 300 full charge/discharge cycles—easily 3–5 summers with normal use.
Shipping and Returns?
Free shipping to Germany and Spain with DHL or Correos. To Austria: €3.50 shipping, also free from the Duo Pack (€46). The statutory 14-day right of withdrawal applies — details in the cancellation policy and on the returns page.
In what colors is ChillNeck available?
Currently available in two colors: Pink Frost (soft pink with gradient) and Arctic Mint (fresh turquoise with gradient). Both available in sizes S, M, and L.
How many times can a ChillNeck be reused?
Up to 300 full charge/discharge cycles — which means 3–5 summers with normal summer use. Not a wearing part, simply put it back in the freezer summer after summer.
Question not included?
Write to us directly — we'll reply within 24 hours.